Refund policy

At Oddly Perfect, we want you to be happy with your order. Our products are designed for babies, feeding and teething, so we take product safety and hygiene seriously.

This policy explains how refunds, returns, exchanges and cancellations work when you buy from us. Nothing in this policy affects your statutory rights.

1. Changed your mind?

For most online orders, you have the right to cancel your order within 14 days of receiving your item. After telling us you want to cancel, you then have another 14 days to return the item. Under UK rules for online purchases, refunds must generally be issued within 14 days of receiving the returned item, and the standard delivery cost should be refunded where applicable.

To request a return, please contact us at:

Email: perfectandodd@gmail.com

Please include:

Your order number
Your full name
The item you would like to return
The reason for return, if you are happy to provide it

Please do not send any items back before contacting us, so we can confirm the return instructions.

2. Return condition

To be eligible for a change-of-mind return, items must be:

Unused
In their original packaging
In a resellable condition
Returned with any accessories, instructions or packaging supplied with the product

Customers are allowed to inspect items in the same way they would in a shop, but we may reduce your refund if an item has been used, damaged or handled more than necessary. GOV.UK guidance says businesses cannot deduct fees from a refund unless the item has been used or damaged.

3. Hygiene and baby products

Because many Oddly Perfect products are used for baby feeding or teething, hygiene matters.

For hygiene and safety reasons, we cannot accept returns of products that have been used. If a product arrives in sealed packaging or with a hygiene seal, we cannot accept it for return once the seal has been broken, unless the item is faulty, damaged or incorrectly supplied.

This is in line with UK guidance that sealed items cannot always be returned for hygiene reasons once opened, unless faulty.

4. Faulty, damaged or incorrect items

Please check your order when it arrives. If your item is faulty, damaged, not as described or you have received the wrong item, contact us as soon as possible at:

perfectandodd@gmail.com

Please include your order number and, where possible, photos of the issue so we can help quickly.

If an item is faulty, not as described or does not do what it is supposed to do, you are entitled to a remedy under UK consumer law. This may include a refund, repair or replacement depending on the circumstances. GOV.UK states that a full refund must be offered where an item is faulty, not as described or does not do what it is supposed to do.

5. Return postage

For change-of-mind returns, you are responsible for the cost of returning the item to us unless we agree otherwise.

If the item is faulty, damaged, not as described or we sent you the wrong item, we will arrange a suitable solution and will not expect you to pay reasonable return postage for our mistake.

We recommend using a tracked postal service when returning items, as we cannot refund items that do not reach us.

6. Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank, card provider or payment provider to process the refund.

For eligible cancellations, we will refund the item price and the cost of standard delivery where required by law. If you chose a more expensive delivery option, we only need to refund the cost of standard delivery.

7. Exchanges

We may offer an exchange where stock is available, for example if you received the wrong item or need a replacement for a faulty product.

For hygiene reasons, we cannot exchange used teething or feeding products unless they are faulty, damaged or incorrectly supplied.

8. Sale items and discount codes

Your legal rights are the same whether you bought an item at full price, on sale or using a discount code. GOV.UK states that customers have the same refund rights for sale items as they do for full-price items.

9. Non-returnable items

Unless faulty, damaged or incorrectly supplied, we cannot accept returns for:

Used baby feeding or teething products
Items with broken hygiene seals
Items not in a resellable condition
Gift cards, if offered
Custom or personalised products, if offered

10. International orders

We ship to customers outside the UK. International customers may have additional rights depending on their country or region. Nothing in this policy limits any consumer rights you may have under applicable local law.

International customers are responsible for return postage for change-of-mind returns, unless the item is faulty, damaged, not as described or incorrectly supplied.

Customs duties, import taxes and local delivery charges are usually non-refundable unless required by law or unless the return is due to our error.